Privacy
This page explains the information the Norfolk & Coast website needs to handle enquiries, provisional bookings, owner access and day-to-day property management.
Information we collect
Depending on how you use the website, this can include your name, email address, phone number, booking dates, guest numbers, messages, newsletter preference and records of booking change requests. Owner and staff areas also store the account information needed to provide secure access.
How information is used
Information is used to respond to enquiries, manage provisional and confirmed bookings, communicate booking updates, coordinate property management, provide owner access, maintain security and keep an audit trail of important management actions.
Email and service providers
The website uses service providers to operate the site, database and transactional email. Information is shared with those providers only as needed to deliver those services. Booking and enquiry emails are sent through the configured transactional-email service.
Cookies
Secure staff and owner areas use essential session cookies so signed-in users can remain authenticated. These cookies are required for those portal features to work.
Retention and access
Booking, enquiry and management records should be kept only for as long as needed for operational, accounting and legal purposes. If you need to ask about information held about you, use the contact page.
Security
Passwords are stored as one-way password hashes rather than readable passwords. Secure booking-management links use random tokens, and owner accounts are limited to properties explicitly assigned to them.
The final privacy notice should be checked against the business’s legal entity, retention periods, accounting requirements, analytics/cookie choices and any future payment provider before paid bookings launch.